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Shipping & Returns

NO SHIPPING during holiday break
December 18 to January 6, 2015
Shipping will begin again on January 8, 2015


Shipping

  • Handpainted or custom items take 3 to 4 weeks to finish.
  • Letter sets take 8 to 10 weeks.
  • Prepainted items generally ship 2 to 5 business days after your purchase.

Please note that rush orders are only accepted by phone and are subject to an additional rush charge.
Please contact me if you need a rush order.

I am happy to ship to anywhere in the world.
Please note that international customers are responsible for any custom fees on your purchase. 

Returns Policy

Please note that custom orders are not returnable. You may return most new, unopened items within 14 days of delivery for a full refund or exchange. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.), otherwise the return shipping costs are your responsibility.

You should expect to receive your refund within 7 business days of the package arriving back to the Little Elephant Company™, however, in many cases you will receive a refund more quickly.

If you need to return an item, please contact me first.

Tax Rate

Missouri tax rate is 6.475%. Only purchases shipped to a Missouri address will be charged sales tax.